Frequently Asked Questions
We can turn off the in-app chat. Our goal is to eliminate redundant communication for your team.
Yes! We have a dedicated team to support path creation and customization. Just send us your discharge instructions and resources, and we'll create customizable pathways to use with your clients.
Board-certified veterinary surgeons write all of our Path's. We also have specialists in neurology, orthopedics, and pain management who have added their knowledge to PetPath.
Yes, clients can access resources either through automatic prompts based on task responses or by tapping "Library" in the bottom navigation. We can upload the resources you provide for clients and prompt them within the app.
Yes. We have created videos by veterinarians for medications, preparing the home, passive range of motion, and more. If you have your own video that you would like to include, we can upload it to PetPath for you.
Yes. In the top right corner of the client’s mobile application, there is a clock. Simply tap the clock and create as many reminders as you would like specifically to the day, time, and frequency. Clients usually set these for medications and exercises.
Yes. Simply send us your protocols and/or recovery instructions and we can add them to PetPath.
Yes. Upon onboarding, we will ask you what you would like that message to say. For example, “This is not monitored 24/7. For urgent matters, please contact 555-555-5555 or email firstname.lastname@example.org."
We supply your team with an Onboarding Guide and access instructions that can be seamlessly integrated into your PIMS or communication platform. Clients can then easily follow the Onboarding Guide or access instructions to download the app and connect to your practice.
PetPath can integrate access instructions to streamline onboarding with most cloud-based PIMS. If you use the chat tool, data can be downloaded as a CSV file and then seamlessly inserted into the client record.
Contact our team at email@example.com or click "Schedule a Demo" below.