Frequently Asked Questions

Is the content customizable?

Yes. We would simply send you an editable document and you can add or change it to make sure the content is aligned with your hospital’s protocols.

Who writes the Health and Recovery Paths?

Board-certified veterinary surgeons write all of our Path's. We also have specialists in neurology, orthopedics, and pain management who have added their knowledge to PetPath.

Is there a library of information clients can access to learn more about their surgical procedure?

Yes. Clients can simply tap "Search" at the bottom of their application to see the library content provided or type in the surgical procedure at the top to learn more.

Do you have videos or tutorials for exercises?

Yes. We have created videos by veterinarians for medications, preparing the home, passive range of motion, and more. If you have your own video that you would like to include, we can upload it to PetPath for you.

Can clients set reminders to do certain tasks?

Yes. In the top right corner of the client’s mobile application, there is a clock. Simply tap the clock and create as many reminders as you would like specifically to the day, time, and frequency. Clients usually set these for medications and exercises.

Can we add recovery paths if we do not see one we want?

Yes. Simply send us your protocols and/or recovery instructions and we can add them to PetPath.

Is the auto chat message customizable?

Yes. Upon onboarding, we will ask you what you would like that message to say. For example, “This is not monitored 24/7. For urgent matters, please contact 555-555-5555 or email"

How do clients access PetPath?

Clients simply go to their App or Google Play Store and download PetPath. Once downloaded, they click Create Account, Search for Veterinarian and follow instructions to get started.

Does PetPath integrate with our practice management software?

Our chat conversations can be exported and added to your practice management software via CSV file.

How do I get started?

Contact our team at